F.A.Q
+ Is all your coffee premium?
Yes.
+ Do you charge for delivery ?
Yes but at a discouted price via Royal Mail mostly.
+ I need my coffee quickly, do you charge for this?
There are normal delivery fees but in some instances we can do same day delivery within London for a flat fee of £9.99 - only upon request and availability.
+ Were you the people on Dragon's Den?
Yes.
+ Did you go on Dragon's Den to really get investment?
No.
+ What happened after Dragon's Den?
Many things. Our company grew organically and gathered support (sales) from people all over the world. We truly appreciate the support.
+ Do you ship worldwide?
Yes.
+ I live in Africa. Can you ship to me?
Yes. However, customs clearance depends on the individual country. Please be sure to order and leave your contact details in full (incl. telephone number)
+ What is the best coffee to order?
All of our coffee is carefully selected, sampled, tested at different roast levels by independent expert roasters in order to profile it correctly. Everyone who tries our coffee is pleased with it.
+ Is your Jamaica Blue Mountain coffee real?
Yes.
+ How do you know it is authentic?
It comes from Jamaica with certification from the agricultural department of Jamaica (CBIJ - Coffee Board Jamaica).
+ Is there any other way I can be certain that your Jamaica Blue Mounain coffee is authentic?
Yes. It is illegal to sell coffee from Jamaica claiming it is genuine Jamaica Blue Mountain when it is not. Also, the term Jamaica Blue Mountain is a trademarked term in Jamaica where a license is given for usage of the term. Infringement of this has serious legal consequences.
+ Is your Ethiopian coffee premium?
Yes, it is grade 1.
+ What is higher than grade 1?
Nothing.
+ What does luxury coffee mean?
This can refer to many things, but primarily refers to the grading and rarity of coffee. Most coffees in the top tier are classed as specialty grade. furthermore, when the coffee is in the top 0.1% and has been quality assessed to be grade 1, it means it is one of the best coffees in the world. The amount of taste that can be extracted is maximum, with minimal defects on the bean, perfect moisture levels. We find that roasting grade 1 coffee also produces less chaff off the bean at times, for example, with Jamaica Blue Mountain there is hardly any chaff.
+ Do people still practise the coffee ceremony today?
Yes. It is rooted in the Eritrean and Ethiopian culture. It is performed in millions of homes worldwide, and often more than once a day in many homes.
+ When I order, how soon will it arrive?
Usually wihin 1 or 2 working days from order. Occasionally Royal Mail (our main delivery partner) will have delays but these are often quickly resolved by them.
+ Is your coffee organic?
No
+ Why isn't your coffee organic?
It has been hard for few suppliers to prove the coffee is organically grown. We haven't been confident enough that the coffee is genuinely organically grown.
+ Do you have decaffeinated coffee?
No.
+ Why don't you have decaffeinted coffee?
The decaffeination process does well to remove caffeine but does not completely remove caffeine from coffee. The methylene chloride and ethyl acetate used in the decaffeination process has made us cautious about stocking decaffeinated coffee.
+ Do have offer coffee subscritpion?
Yes we do.
+ Do I have to order coffee beans in the coffee subscription or does it include ground coffee?
You can order both.